Exceptional Education at the Heart of the Community

Policies

If you would like a paper copy of any of the above policies, then please ask at the School Office and this will be provided free of charge.

Parent Feedback

If a parent/carer is unhappy about something or has any concerns about anything to do with the academy, they should communicate this as soon as possible. If a parent has a complaint regarding SEN they should contact the SENDCO (Mrs Malik) in the first instant.

In the first instance parents should discuss any concerns with the class teacher. Most concerns or issues can be addressed informally at this stage. Teachers are available for informal discussions at the end of the academy day or by appointment.

If any issue remains unresolved, parents should arrange an appointment with the Assistant Principal. If it is difficult to discuss a matter with the class teacher, an appointment should be made directly with the Assistant Principal.

The Assistant Principal will investigate any concerns raised and inform the parent of their findings. In most cases, the issue will have been resolved by this stage. However, if parents are still unhappy, they can speak with the Associate Principal  as the next step and then a formal complaint in writing addressed to the Executive Principal.

If all the above stages fail to resolve the issue, parents should make a formal complaint in writing addressed to the chair of the academy council. The academy council is responsible for acknowledging, investigating and responding to such formal complaints about the academy. Further details are available in the academy’s Complaint Procedure (see link below) or available by request from the main office.